“Quality is when the customers come back and not the goods.”

The quality of our products and our customer service, as well as the sustainable use of resources, is important to us. It is our concern to produce a durable quality product and to assist our customers with questions about our products before and, of course, after the purchase.

Almost like touching – our product presentation and our service

Reasons for returns are often misconceptions about the product: that is why we provide our customers with sufficient pictures, detailed photos and precise descriptions to really be able to assess the item. In our online shop, you also have the opportunity to look at the corresponding assembly instructions as well as the cleaning and care instructions for the respective products.
Avoiding returns helps the environment: Therefore, take a little time to inform yourself about the product before you buy it. We will be happy to send you free material samples by post in advance so that you can get a precise impression of the material properties and the individual colours. You can request free material samples here.

Respectful handling of returns

And if we do receive a return, we take our time to look at it and assess the condition of the returned product.